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Refund & Cancellation Policy 

Issued by: Urjeevi labs (by Kavirise Technologies Private Limited) 
Last Updated: February 2026 

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1. Our Commitment to Quality

At Urjeevi SPARK (an initiative of Urjeevi Labs), we ensure every Weekly Science Mission is packed with care and precision. Our goal is to spark curiosity, not frustration.

2. Cancellations and Plan Changes

  • Pay-As-You-Go Plans (e.g., Monthly): You may cancel your renewal at any time before your next payment cycle begins. Simply message us on WhatsApp or email hello@urjeevi.com. There are no cancellation fees.

  • Commitment Plans (e.g., Quarterly, Half-Yearly, Annual, All Since Jan etc.): Long-term plans and bundles are offered at a discounted rate in exchange for a commitment period. Therefore, we do not offer partial refunds for the remaining duration of a pre-paid term once the first kit of that term has been dispatched.

  • Flexibility Option: If you are unable to continue, you may transfer the remaining balance of your subscription to another child/friend or freeze the subscription for up to 3 months.

  • Bulk & School Orders: Custom bulk orders for schools or large groups are non-refundable once the purchase order is confirmed and materials are procured.

3. Damaged or Defective Items

If your mission envelope or kit arrives damaged, wet, or with missing components, we will make it right immediately.

  • Reporting Window: Please report the issue within 48 hours of delivery.

  • How to Report: Send a photo of the damaged item via WhatsApp to +91 90820 61026 or email hello@urjeevi.com.

  • Resolution: We will ship a replacement component or a full replacement kit free of charge within 3-5 business days. We do not offer cash refunds for damaged items, only replacements.

4. Returns

Due to the nature of our educational materials (printed mission sheets and consumable science materials), we do not accept returns of opened or used kits.

  • If you have received a kit in error, please contact us immediately. Do not open the sealed envelope. We will arrange for a reverse pickup or exchange

5. Workshops & Digital Products

  • Event Tickets: If you purchase a ticket for a live workshop, webinar, or offline event, cancellations must be made at least 24 hours prior to the event start time to receive a refund. No-shows are not eligible for refunds.

  • Digital Downloads: Any digital-only products (e.g., PDF guides, e-books) are non-refundable once the download link has been accessed.

6. Non-Delivery or Wrong Address

  • Customer Error: If a kit is returned to us because of an incorrect address provided by you or failure to collect the package, we can reship it to you. However, a re-shipping fee (at actuals) will apply.

  • Courier Error: If the package is lost by our courier partner, we will dispatch a fresh kit to you at no extra cost after verifying the loss.

7. Refund Processing

In the rare event that a monetary refund is approved (e.g., accidental double payment):

  • Refunds will be processed to the original mode of payment (UPI/Bank Transfer).

  • Please allow 5-7 business days for the amount to reflect in your account.

8. Contact Us

or any cancellations, issues, or feedback, our support team is available Mon-Sat, 10 AM - 6 PM.

  • WhatsApp: +91 90820 61026

  • Email: hello@urjeevi.com

  • Address: Urjeevi Labs, 6023, 6th Floor, SINE, IIT Bombay, Powai, Mumbai - 400076.

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