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Refund & Cancellation Policy 

Effective Date: 27/06/2025 
Issued by: Urjeevi labs (a brand of KAVIRISE TECHNOLOGIES PRIVATE LIMITED) 
Last Updated: 27/06/2025 

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This Refund & Cancellation Policy governs the procedures and conditions for order cancellations and refunds for products, services, and software solutions offered by Urjeevi Labs (a brand of KAVIRISE TECHNOLOGIES PRIVATE LIMITED), including physical components, electronic devices, software-based solutions, research & development services, consultancy, and support services. 

 

1. Order Cancellation 

We understand that circumstances may change, and you may wish to cancel an order. The cancellation terms vary depending on the type of product or service ordered. 

1.1 General Orders (Standard Products): 

  • Cancellations will be accepted before dispatch of the product. 

  • Once the product has been shipped or is in transit, cancellation is not permitted. 

  • Customers must raise cancellation requests via email to our official support channel with order ID and reason for cancellation. 

1.2 Customized Products & Services: 

  • Orders related to custom-designed products, battery assemblies, or tailored electronic/EV components can be cancelled only prior to the commencement of production. 

  • If the product or service is already under execution or in the R&D phase, cancellation will be permitted only after deducting non-recoverable costs such as labour, material, or partial milestone work already complete.  

  • Partial cancellation is allowed only where deliverables are separable and not interdependent. 

1.3 Software Solutions: 

  • Orders for licensed or digitally delivered software solutions cannot be cancelled once the license key or download link is issued. 

  • All license keys, activation links, or cloud access credentials are considered as delivered once sent to the registered email ID or user account. 

  • Subscription-based services may be cancelled before the start of the next billing cycle, with prior written notice of 7 days. 

 

2. Refund Eligibility 

Refunds will be provided only under specific and verifiable circumstances, as detailed below: 

2.1 Eligible Scenarios: 

  • Defective or Damaged Delivery: If the delivered product is found to be physically damaged, functionally defective, or not as described, a full refund or replacement will be issued upon verification. 

  • Pre-dispatch Cancellation: Orders cancelled before dispatch or execution will be eligible for a full refund. 

  • Unreasonable Delay: If there is a delay beyond 30 business days in delivery or service commencement, not caused by force majeure or client-side delay, a full or pro-rata refund (as applicable) may be offered. 

2.2 Ineligible Scenarios: 

Refunds will not be processed in the following cases: 

  • Products damaged due to improper use, mishandling, or unauthorized modification by the customer. 

  • Software delivered electronically (via email/download/portal access) once license or access has been granted. 

  • Services already rendered or milestones already delivered under consulting, AMC, or technical support engagements. 

  • Non-communication or delay in providing client-side approvals, content, or technical input necessary to proceed with execution. 

 

3. Refund Timelines 

We aim to process refund requests in a transparent and time-bound manner. 

3.1 Processing Schedule: 

  • Refund Request Review: Within 3 business days of receiving the request. 

  • Refund Approval/Denial Notification: Within 5 business days of complete document submission (including evidence like images, invoices, correspondence). 

  • Refund Disbursement: 

  • To the original source: Within 7 to 10 business days of approval. 

  • To third-party gateway accounts (e.g., Razorpay, Stripe, PayPal): Timelines are subject to the processing policies of respective banks/gateways. 

 

3.2 Mode of Refund: 

  • Refunds will be processed through the original payment method used during the transaction (credit/debit card, UPI, net banking, etc.). 

  • Cash refunds or refund to alternate bank accounts are not permitted for audit and compliance reasons. 

 

4. Contact for Refund Queries 

For any issues related to refunds or cancellations, please contact our support team at: 

Email: contact@urjeevilabs.com 
Phone: +919082061026 
Working Hours: Monday to Friday, 10 AM to 6 PM IST 

 

Note: This policy is subject to revision without prior notice. Customers are advised to refer to the latest version on our website before initiating any transaction. 

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